Refund policy

If something is not right, tell us within 30 days of your order arriving and we will sort it out.

Returns

Contact us within 30 days of delivery to start a return. The item needs to be unused, in the condition it arrived in, and back in its original packaging. Get in touch before you send anything, so we can tell you where it goes and what to put in the box. We will also tell you who covers the return shipping, because that depends on why it is going back.

Refunds

Once the item is back with us and we have looked it over, we refund the original payment method. Allow your bank or card company a few business days after that to post it.

Damaged, missing or wrong

Have a look at your order the day it arrives. If something is damaged in transit, missing from the shipment, or not what you ordered, keep the packaging and contact us right away. We will sort out a replacement or a refund.

Warranty is a separate thing

A manufacturing defect that shows up later is a warranty matter, not a return. The Blackrock X1 carries a 5-Year Limited Warranty against manufacturing defects in the frame and the other non-wear structural components. Wear items are not covered. The full terms are on the warranty page.

Questions

Ask us before you send anything back. Message us through the contact page and you reach the people who ship the bikes.