Shipping policy

We want your electric bike to reach you in good shape and without surprises. This policy explains how we handle shipping, local pickup, and delivery.

Where we ship

We ship within Canada, and we offer local pickup and delivery in southwestern Ontario. If you are outside our usual area, get in touch before you order and we will let you know what is possible.

Processing time

Orders are usually prepared within 1 to 2 business days. Larger items such as complete bikes may take longer if we are arranging freight or a delivery slot with you. We will confirm timing with you directly.

Local pickup

You are welcome to pick up your bike in person. We will contact you when your order is ready and arrange a time.

Shipping costs and delivery

Shipping and delivery charges depend on the item and where it is going. Because a complete e-bike is large and heavy, we quote shipping or delivery for those directly so you know the cost before you commit.

Damage in transit

Please inspect your order when it arrives. If anything is damaged, keep the packaging and contact us right away so we can help sort out a replacement or a claim.